Client Service Representative
1 day ago
We are seeking a highly motivated and detail-oriented Client Service Representative to join our team. As a key member of our Annual Reports Preparation & File team, you will be responsible for providing exceptional service to our clients and internal teams.
Key Responsibilities- Build strong relationships with clients to understand their unique needs and concerns
- Research, analyze, and process legal documents to ensure accuracy and compliance
- Fulfill requests and answer questions for internal and external customers via phone or electronically
- Provide excellent client service to both internal and external clients
- Manage client portfolios and organize workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
- At least 5 years of experience working in a business to business customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong research skills
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
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