Client Service Representative
2 weeks ago
We are seeking a highly skilled Client Service Representative to join our team. As a key member of our Annual Reports Preparation & File team, you will work directly with clients and internal teams to provide exceptional service and solutions that drive business success.
Key Responsibilities- Build strong relationships with clients to understand their unique needs and concerns
- Research, analyze, and process legal documents to ensure accuracy and compliance
- Provide timely and effective support to internal and external customers via phone, email, or other electronic means
- Manage client portfolios and workflow to meet deadlines and deliver high-quality results
- Enter client data, file documents, and retrieve information with precision and efficiency
- Navigate multiple databases to access and update client information
- Identify opportunities for process improvements and implement changes to enhance service delivery
- Maintain and grow existing client relationships by providing outstanding service and recommending relevant solutions
- At least 5 years of experience in business-to-business customer service or administrative roles
- Proven ability to work in a fast-paced, team-oriented environment with a high level of energy and enthusiasm
- Strong attention to detail and accuracy in all aspects of work
- Excellent research and analytical skills to resolve complex issues
- Strong prioritization and time-management skills to meet deadlines and deliver results
- Flexibility and adaptability to multitask and adjust to changing priorities
- Problem-solving skills to identify and implement solutions to improve service delivery
- Proficiency in MS Office, Word, and Excel, with experience in Salesforce a plus
- Excellent verbal and written communication skills to interact with clients and internal teams
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide, with offices and capabilities in over 140 jurisdictions. Our team is dedicated to delivering exceptional service and driving business success for our clients.
We offer a range of benefits, including annual success-sharing bonuses, commission plans, medical, dental, life insurance, and flexible spending and health savings accounts. Our global standard for work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. We encourage candidates to apply directly to our website and not through third-party sources.
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