Service Manager

3 weeks ago


Austin, Texas, United States New Waterloo Full time
Job Overview

The Service Manager is responsible for overseeing the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. With a focus on delivering exceptional guest experiences, this role will lead the team in executing our brand standards and driving business results.

Key Responsibilities

• Assist the AGM/GM with overseeing the outlet to ensure a smooth service execution.
• Spearhead staff training programs to ensure knowledgeable service throughout the outlet.
• Assist in the development of departmental objectives, policies, procedures, and strategies.
• Train and supervise Food and Beverage employees; provide feedback based on observation.
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management.

Requirements

We are seeking a highly motivated and experienced leader who is passionate about delivering exceptional guest experiences and driving business results. The ideal candidate will have a strong background in hospitality and a proven track record of success in leading high-performing teams. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About New Waterloo

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

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