Service Manager

4 weeks ago


Austin, Texas, United States TDIndustries Full time
Job Summary

Our Service Manager provides leadership and guidance to assigned teams of technicians, ensuring they operate within business unit and company guidelines while conforming to state and local codes.

Key Responsibilities:

  • Manage and provide guidance to service technicians and supervisors within specific business segments.
  • Participate in manager on-call/stand-by rotation as dictated by business unit policies and procedures.
  • Ensure teams operate within company and business unit guidelines, conforming to state and local codes.
  • Coordinate all HR-related issues and participate in hiring activities, including recommending candidates for hire.
  • Conduct timely, complete, and meaningful performance management conversations to grow employee careers.
  • Manage disciplinary measures when necessary and convey critical issues to the senior service manager.
  • Demonstrate a proficient understanding of service reporting metrics to lead and manage business results.
  • Maintain strong customer relationships and ensure service technician performance meets customer requirements.
  • Help generate sales proposals and identify, maximize, and communicate prefabrication opportunities.
  • Provide technical assistance, invoice dispute resolution, and accounts receivable feedback.
  • Manage revenue goals as set in annual strategic planning.
  • Monitor technician labor hours for efficiency and safety, ensuring work orders and time sheets are accurate.
  • Review the Technician Productivity Report each month and provide feedback to service technicians.
  • Conduct monthly safety meetings with service technicians to identify and develop policies and procedures for continuous improvement.

Requirements:

  • 7+ years of HVAC/Plumbing management experience.
  • High School or GED; Bachelor's degree in a related field is preferred.
  • Required registrations, professional licenses, and/or certifications as required by the position.
  • Advanced knowledge of MEP systems, service processes, techniques, and codes.
  • Proficient in reading complex schematics and/or blueprints.
  • Strong client-facing and communication skills.
  • Excellent presentation and leadership skills.

TDIndustries is an Equal Opportunity Employer, committed to advancing in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.



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