Front Office Manager

2 weeks ago


Monterey, California, United States IHG Full time
Front Office Manager Job Description

We're seeking a skilled Front Office Manager to lead our front desk team and deliver exceptional guest experiences. As a key member of our hotel team, you'll be responsible for managing the front office operations, ensuring seamless guest check-ins, and providing top-notch customer service.


Key Responsibilities:
  • Manage and coach the front office team to achieve high levels of guest satisfaction and loyalty.
  • Engage with guests to build personal relationships and resolve any issues or complaints.
  • Conduct regular front office inspections to maintain high standards of cleanliness and organization.
  • Develop and implement strategies to drive revenue growth through effective upselling and cross-selling techniques.
  • Train team members and lead during emergency or crisis situations.

Requirements:
  • 3+ years of front office or guest service experience in a hotel environment.
  • Bachelor's degree in Hotel Management or a related field.
  • Fluent English language skills, with additional languages a plus.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

We're proud to offer a competitive salary and benefits package, including a great room discount and comprehensive training program. As a member of our IHG team, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.


We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and have a strong background in front office management, we'd love to hear from you


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