Front Office Manager
2 weeks ago
We're seeking a skilled Front Office Manager to lead our front desk team and deliver exceptional guest experiences. As a key member of our hotel team, you'll be responsible for managing the front office operations, ensuring seamless guest check-ins, and providing top-notch customer service.
Key Responsibilities:
- Manage and coach the front office team to achieve high levels of guest satisfaction and loyalty.
- Engage with guests to build personal relationships and resolve any issues or complaints.
- Conduct regular front office inspections to maintain high standards of cleanliness and organization.
- Develop and implement strategies to drive revenue growth through effective upselling and cross-selling techniques.
- Train team members and lead during emergency or crisis situations.
Requirements:
- 3+ years of front office or guest service experience in a hotel environment.
- Bachelor's degree in Hotel Management or a related field.
- Fluent English language skills, with additional languages a plus.
- Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
We're proud to offer a competitive salary and benefits package, including a great room discount and comprehensive training program. As a member of our IHG team, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.
We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and have a strong background in front office management, we'd love to hear from you
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