Front Desk Associate

6 days ago


Monterey, California, United States The Park Lane Full time
Job Overview

We are seeking a highly skilled and friendly Front Desk professional to join our team at The Park Lane. As the first point of contact for our residents and families, you will play a vital role in creating a warm and welcoming atmosphere.

Key Responsibilities
  • Welcome residents and families with a smile, providing a positive first impression of our community.
  • Act as the primary point of reference for residents and families, addressing their needs and concerns in a timely and professional manner.
  • Develop a deep understanding of our residents' and families' needs, providing personalized solutions to enhance their experience.
  • Stay up-to-date on community events, local venues, and businesses, making informed recommendations to our residents and families.
  • Arrange events, excursions, and transportation as requested by residents and families, ensuring their needs are met.
  • Manage phone calls, messages, and mail, ensuring seamless communication within the community.
  • Respond to complaints and concerns in a professional and customer-focused manner, resolving issues promptly.
Requirements
  • Proven experience as a Front Desk receptionist or in a customer service role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and families.
  • Polite, confident, and patient, with a high level of emotional intelligence.
  • Ability to multitask and manage time effectively, prioritizing tasks to meet deadlines.
  • Aptitude for resolving issues in a customer-focused manner, with a strong commitment to delivering exceptional service.
  • A high school diploma or equivalent, with a degree in a relevant field a plus.
About The Park Lane

We are an Equal Employment Opportunity Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional service to our residents and families.



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