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Patient Access Director
2 months ago
The Patient Access Manager is responsible for overseeing the Clinics Registration functions, Central Scheduling, and Enrollment at Open Door Health Center. This role ensures high-quality service is provided to improve access for patients and their families.
Key Responsibilities- Supervise the Clinics Registration functions, Central Scheduling, and Enrollment.
- Collaborate with the Director of Patient Support Services to manage department operations.
- Act as the super user for the department's registration systems, scheduling systems, enrollment certifications, and referral programs.
- Develop and implement strategies to optimize workflow, streamline processes, and improve overall efficiency for the department.
- Collaborate with clinical staff, administrative teams, and other departments to address patient inquiries, resolve issues, and facilitate seamless quality of service.
- Bachelor's degree in business, organization management, or a related field.
- 3-5 years of progressive customer service experience, prior management or supervisory experience.
- Knowledge of community organizations.
- Demonstrated leadership skills and management proficiency to effectively build department culture.
- Excellent communication skills to work effectively with patients, providers, and other staff members.
- Cultural sensitivity and demonstrated ability to work with diverse individuals and groups.
- Bilingual skills are a plus.
- Knowledge of Federally Qualified Health Center (FQHC) standards of practice, legal and ethical codes, and regulations applicable to FQHCs is a plus.
