Patient Support Specialist

2 days ago


Mankato, Minnesota, United States Mankato Clinic Full time
Job Summary

We are seeking a highly skilled and organized Patient Support Coordinator to join our team at Mankato Clinic. As a key member of our staff, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring a smooth patient experience.

Key Responsibilities
  • Represent the Mankato Clinic with professionalism and courtesy
  • Schedule patient appointments, including follow-ups, cancellations, confirmations, and rescheduling
  • Register patients in person and by phone, ensuring accurate and timely information
  • Accept and enter payments in our computer system
  • Update insurance and verify personal information
  • Answer incoming phone calls and direct patients to the correct areas
  • Prepare for patient visits, including distributing and collecting patient forms
  • Provide excellent customer service and respond to patient inquiries
Requirements
  • High school diploma or equivalent
  • Ability to maintain composure in fast-paced and stressful situations
  • Effective communication and customer service skills
  • Experience working with the public and in a medical office setting
  • Basic computer skills and knowledge of electronic health records
Preferred Qualifications
  • Medical terminology and advanced educational training
  • Experience working in a team environment
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible scheduling and work-life balance
  • Generous paid time off and extended leave time
  • Access to our Employee Success Sharing Bonus Program

Mankato Clinic is an Equal Opportunity Employer and values diversity and inclusion in the workplace. We are committed to providing a safe and respectful environment for all employees and patients.



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