Patient Support Specialist
2 days ago
We are seeking a highly skilled and organized Patient Support Coordinator to join our team at Mankato Clinic. As a key member of our staff, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring a smooth patient experience.
Key Responsibilities- Represent the Mankato Clinic with professionalism and courtesy
- Schedule patient appointments, including follow-ups, cancellations, confirmations, and rescheduling
- Register patients in person and by phone, ensuring accurate and timely information
- Accept and enter payments in our computer system
- Update insurance and verify personal information
- Answer incoming phone calls and direct patients to the correct areas
- Prepare for patient visits, including distributing and collecting patient forms
- Provide excellent customer service and respond to patient inquiries
- High school diploma or equivalent
- Ability to maintain composure in fast-paced and stressful situations
- Effective communication and customer service skills
- Experience working with the public and in a medical office setting
- Basic computer skills and knowledge of electronic health records
- Medical terminology and advanced educational training
- Experience working in a team environment
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Flexible scheduling and work-life balance
- Generous paid time off and extended leave time
- Access to our Employee Success Sharing Bonus Program
Mankato Clinic is an Equal Opportunity Employer and values diversity and inclusion in the workplace. We are committed to providing a safe and respectful environment for all employees and patients.
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