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Support Staff

4 weeks ago

Mankato, Minnesota, United States Salvation Army Full time

Job Summary

This is an after-hours support position to the Case Manager by providing professional support at the desk, over the phone, and in person to all residents of the General's Quarters. The ideal candidate will have experience in working with homeless low-income persons with disabilities and a strong understanding of the delivery of Social Services and eligible benefits. The successful candidate will be able to work well with clients of diverse cultural and socioeconomic groups, respect confidentiality, and work within the ethical and legal parameters of social services.

Key Responsibilities

Ensure the safety of the residents and a secure environment during the evening and early morning hours.
Provide access to, and regularly interact with, residents.
Report any area of concern to the Case Manager in a timely manner.
Maintain a supply of printed community resources to hand out, bus tokens if needed, and assist residents with phone calls and other information.
Assist residents and Case Manager with move-in and move-out procedures.
Develop and maintain a sufficient level of First Aid knowledge, study the manual on Blood-Borne Pathogens, and know when to call 911.
Identify the issues of, and how to work with, a disability such as MI and CD and how to diffuse a potential crisis.
Maintain an overnight incident log for review and appropriate action by the Case Manager or Program Director.
Enforce residential policies and procedures consistently and fairly to all residents.
Keep informed on activities and communicate those to residents as directed.
Display a professional and courteous attitude.
Support other staff as needed to accomplish overall operations of the facility.
Participate in, and satisfactorily complete, training programs required of the assigned position to enhance the ability to perform this job.
Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers.
Support the mission of The Salvation Army by treating every client and colleague with individual respect and dignity, and without discrimination of any kind.