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Bilingual Patient Experience Coordinator
2 months ago
At Open Door Health Center, we are seeking a highly skilled and bilingual Patient Experience Specialist to join our team. As a key member of our front office staff, you will play a vital role in ensuring that our patients receive exceptional care and service.
Job Summary:The Bilingual Patient Experience Specialist is responsible for managing all phases of the patient encounter, including scheduling, check-in, and check-out processes. This role requires strong interpersonal skills, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:- Scheduling: Effectively perform all scheduling duties, including assisting patients in accessing care, processing incoming phone calls, and accurately collecting and entering patient demographics into our electronic practice management system.
- Front Office: Perform all check-in and check-out duties, including greeting patients and visitors, verifying and updating patient information, and performing all registration functions.
- Insurance Verification: Verify and update patient insurance information and eligibility, and perform daily insurance verification and discovery to close gaps for each patient.
- Payment and Scheduling: Collect payment from patients, set up payment plans, and schedule patient appointments, including follow-up and cancelations.
- Communication: Provide excellent customer service and communicate effectively with patients, staff, and other stakeholders.
- A minimum of a High School Diploma or equivalent.
- Experience working in a customer/patient service position.
- Experience working with a diverse population of people.
- Strong interpersonal skills and excellent communication skills.
- Ability to work independently or in a team environment.
- Confidence, professional judgment, and grace under pressure.
Open Door Health Center offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
