Account Relationship Manager

6 days ago


Twinsburg, Ohio, United States Siffron Full time
Job Summary

This position has assigned accounts and is responsible for acting as a liaison between the Regional Account Manager, the customer, and Siffron to ensure the customer's needs are communicated effectively and the customer's expectations are met or exceeded.

Key Responsibilities
  • Responsible for order entry and maintenance, elevating customer demands and delivery requirements when needed to the appropriate personnel.
  • Update account information as needed, including shipping information, order process notes, and contacts.
  • Update EDI account information, mapping product and pack outs, updating ship-to addresses, and resolving any EDI orders that error out.
  • Responsible for pricing corrections or additions to customer contracts.
  • Communicate the status of orders, backorders, and projects with customers.
  • Report and investigate any notifications of shortages, missed shipments, or quality concerns, including requests for product returns, credits, or replacement orders.
  • Act as the primary internal point of contact for assigned accounts, ensuring the Regional Account Manager is aware of any issues that may need to be addressed.
  • Coordinate customer projects or rollouts.
  • Address special requests for information from customers, including open order status reports, reserve inventory level reports, or tracking reports.
Secondary Responsibilities
  • Create and maintain procedures for each account, ensuring anyone backing up the account can pick up the procedures and know how to enter orders.
  • Schedule meetings as necessary for cross-functional communication on projects or issues.
  • Perform other job duties as assigned.
  • Proactively report on any extreme changes in inventory utilization on assigned accounts.
  • Assist Accounting with investigations of past due invoices or debits.
Performance Measures
  • All orders entered for accounts based on customer requirements or within Siffron's processing standards.
  • All customer inquiries responded to the same day if possible, or the following day.
  • Reports run within the time constraints set by customers.
  • Interfere with problems or opportunities to ensure they are resolved to the customer's satisfaction, with timely responses critical.
  • Teamwork expected; if work is complete, reach out to peers or manager to see who needs assistance.
  • Conformance with company policy and procedure.


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