Account Relationship Manager
6 days ago
This position has assigned accounts and is responsible for acting as a liaison between the Regional Account Manager, the customer, and Siffron to ensure the customer's needs are communicated effectively and the customer's expectations are met or exceeded.
Key Responsibilities- Responsible for order entry and maintenance, elevating customer demands and delivery requirements when needed to the appropriate personnel.
- Update account information as needed, including shipping information, order process notes, and contacts.
- Update EDI account information, mapping product and pack outs, updating ship-to addresses, and resolving any EDI orders that error out.
- Responsible for pricing corrections or additions to customer contracts.
- Communicate the status of orders, backorders, and projects with customers.
- Report and investigate any notifications of shortages, missed shipments, or quality concerns, including requests for product returns, credits, or replacement orders.
- Act as the primary internal point of contact for assigned accounts, ensuring the Regional Account Manager is aware of any issues that may need to be addressed.
- Coordinate customer projects or rollouts.
- Address special requests for information from customers, including open order status reports, reserve inventory level reports, or tracking reports.
- Create and maintain procedures for each account, ensuring anyone backing up the account can pick up the procedures and know how to enter orders.
- Schedule meetings as necessary for cross-functional communication on projects or issues.
- Perform other job duties as assigned.
- Proactively report on any extreme changes in inventory utilization on assigned accounts.
- Assist Accounting with investigations of past due invoices or debits.
- All orders entered for accounts based on customer requirements or within Siffron's processing standards.
- All customer inquiries responded to the same day if possible, or the following day.
- Reports run within the time constraints set by customers.
- Interfere with problems or opportunities to ensure they are resolved to the customer's satisfaction, with timely responses critical.
- Teamwork expected; if work is complete, reach out to peers or manager to see who needs assistance.
- Conformance with company policy and procedure.
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Senior Account Liaison
6 days ago
Twinsburg, Ohio, United States Siffron Full timeJob SummaryThis position has assigned accounts and is responsible for acting as a liaison between the Regional Account Manager, the customer, and Siffron to ensure the customer's needs are communicated effectively and the customer's expectations are met or exceeded.Key ResponsibilitiesResponsible for order entry and maintenance, elevating customer demands...
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Financial Accountant Specialist
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Rail Operations Manager
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Assistant Rail Manager
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Logistics Center Manager
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Inside Sales Representative
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1 week ago
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Quality Assurance Manager
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Metal Fabrication Operations Manager
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Manager of Metal Fabrication Unit
2 weeks ago
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Metal Fabrication Operations Manager
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Technical Program Manager
6 days ago
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Metal Fabrication Operations Manager
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Rail Operations Coordinator
2 weeks ago
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Waste Management Driver
6 days ago
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Technical Sales Specialist
1 week ago
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Client Service Representative
1 day ago
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Operations Coordinator
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Customer Service Representative
4 days ago
Twinsburg, Ohio, United States Siffron Full timeAbout the RoleThis position has assigned accounts and is responsible for acting as a liaison between the Regional Account Manager, the customer, and Siffron to ensure the customer's needs are communicated effectively and the customer's expectations are met or exceeded.Key ResponsibilitiesResponsible for order entry and maintenance, elevating customer demands...