Senior Account Liaison

This position has assigned accounts and is responsible for acting as a liaison between the Regional Account Manager, the customer, and Siffron to ensure the customer's needs are communicated effectively and the customer's expectations are met or exceeded.

• Responsible for order entry and maintenance, elevating customer demands and delivery requirements when needed to the appropriate personnel.
• Update account information as needed, including shipping information, order process notes, and contacts.
• Update EDI account information, mapping product and pack outs, updating ship-to addresses, and resolving any EDI orders that error out.
• Responsible for pricing corrections or additions to customer contracts.
• Communicate the status of orders, backorders, and projects with customers.
• Report and investigate any notifications of shortages, missed shipments, or quality concerns, including requests for product returns, credits, or replacement orders.
• Act as the primary internal point of contact for assigned accounts, ensuring the Regional Account Manager is aware of any issues that may need to be addressed.
• Coordinate customer projects or rollouts.
• Address special requests for information from customers, including open order status reports, reserve inventory level reports, or tracking reports.

• Create and maintain procedures for each account, ensuring that anyone backing up the account can pick up the procedures and know how to enter orders.
• Schedule meetings as necessary for cross-functional communication on projects or issues.
• Perform other job duties as assigned.
• Proactively report on any extreme changes in inventory utilization on assigned accounts.
• Assist Accounting with the investigation of past due invoices or debits.

• All orders entered for accounts based on customer requirements or within Siffron's processing standards.
• All customer inquiries are to be responded to the same day if possible, or the following day.
• Reports need to be run within the time constraints set by customers.
• Run interference on problems or opportunities to ensure they are resolved to the customer's satisfaction, with timely responses critical.
• Teamwork is expected; if work is complete, reach out to peers or managers to see who needs assistance.
• Conformance with company policy and procedure.