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Dental Office Receptionist/Front Desk Clerk
2 months ago
About the Role:
We are seeking a highly skilled and patient-oriented Front Desk Coordinator to join our team at Apex Family Dental PC. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience for all visitors to our office.
Key Responsibilities:
- Front Desk Operations: Greet patients, answer phone calls, and respond to emails in a timely and professional manner.
- Scheduling and Appointments: Manage patient schedules, make appointments, and coordinate with dental staff to ensure seamless care.
- Insurance and Billing: Process patient payments, manage insurance claims, and maintain accurate records.
- Communication: Communicate effectively with patients, dental staff, and insurance companies to ensure clear understanding of treatment plans and financial responsibilities.
- Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and maintaining office supplies.
Requirements:
- Customer Service: Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with patients, dental staff, and insurance companies.
- Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Technical Skills: Proficient in using computer software, including Microsoft Office and dental practice management systems.
Preferred Qualifications:
- Language Skills: Bilingual or multilingual skills, particularly in Chinese (Mandarin or Cantonese), are highly preferred.
- Experience: Previous experience in a dental office or healthcare setting is highly desirable.
