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Front Desk Representative

2 months ago

Litchfield Park, Arizona, United States Pyramid Global Hospitality Full time

We are seeking a highly motivated and engaging individual to join our Guest Services team at Pyramid Global Hospitality as a Guest Services Agent. The ideal candidate will use their exceptional communication skills to create a memorable first impression for our guests as they arrive for the first time. As a key member of our team, you will be responsible for providing exceptional customer service, responding to guest inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests upon arrival
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Assist with check-in and check-out processes, including processing payments and issuing room keys
  • Maintain a clean and organized front desk area, ensuring a positive and efficient experience for guests
  • Collaborate with other team members to ensure seamless communication and exceptional guest service

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic math skills and accuracy with handling cash and credit transactions
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings