Customer Service Representative
5 days ago
Job Summary:
ELGA Credit Union is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our Heartbeat Hub, you will be responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance benchmarks.
Key Responsibilities:
- Member Service: Provide outstanding service to credit union members via phone, addressing inquiries, concerns, and issues with critical thinking skills and comprehensive solutions.
- Sales and Marketing: Achieve sales targets by promoting credit union products and services, understanding member needs, and recommending appropriate solutions.
- Quality Assurance: Meet and exceed QA standards by ensuring accuracy, adherence to policies and procedures, and delivering a high-quality member experience.
- Product Knowledge: Stay informed about credit union products and services, using the products and services, participating in ongoing training to enhance product knowledge, and effectively communicating offerings to members.
- Account Management: Maintain member account information on computer systems.
Requirements:
- Experience: One month to twelve months in a contact center or customer service role.
- Education: A high school education or GED.
- Interpersonal Skills: Extensive personal contact with others, motivating, influencing, and/or training others, and fostering sound relationships with other entities.
- Other Skills: Outgoing, motivated, able to cross-sell products and services comfortably over the telephone, good listening and telephone skills, and computer keyboard skills.
Work Environment:
ELGA CU is a hybrid in-person/remote workplace that fosters a fun collaborative work environment.
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