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Patient Service Representative
2 months ago
Premier Orthopaedics is a leading provider of orthopaedic care in the Greater Philadelphia region. Our team of experienced physicians and staff are dedicated to delivering exceptional patient care and service.
Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at our Aston, PA clinic. The successful candidate will be responsible for providing exceptional patient service, managing front office operations, and ensuring seamless communication between patients, providers, and staff.
Key Responsibilities- Patient Service
- Greets and acknowledges patients in a timely and professional manner
- Informs providers and staff of patient arrivals
- Answers incoming calls and responds to patient inquiries
- Front Office Operations
- Manages patient registration, scheduling, and billing processes
- Collects and verifies patient demographic and insurance information
- Processes payments and resolves billing issues
- Communication and Coordination
- Coordinates patient appointments and communicates with providers and staff
- Notifies patients of appointment schedules, cancellations, and rescheduling
- Ensures accurate and timely communication with patients, providers, and staff
- Education
- High school diploma or equivalent required
- Associate's or bachelor's degree in a related field preferred
- Experience
- Minimum of one-two years of patient registration or front office experience in a medical or healthcare setting
- Athena or other Electronic Medical Records experience highly preferred
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
- Competitive Benefits Package
- Health, pharmacy, vision, and dental plan benefits
- Disability and protective benefits
- HSA with qualifying HDHP plans and company match
- 401(k) plan with company match
- Opportunities for Growth and Development
- Professional development opportunities and training programs
- Career advancement opportunities within the organization