Lead Technical Support Specialist

2 weeks ago


Washington, Washington, D.C., United States ManTech Full time

About the Role:

We are looking for a Senior Service Desk Specialist - Cleared Tier 2 to enhance our technical support operations. This position involves assisting our end-user community by diagnosing and resolving various hardware, software, and network challenges to maintain high levels of customer satisfaction.

Key Responsibilities:

  • Deliver advanced support for complex end-user technical inquiries
  • Mentor and oversee junior help desk staff
  • Diagnose and resolve incident tickets efficiently
  • Maintain and update assigned support tickets
  • Provide on-site technical assistance to high-profile customers
  • Contribute to the development of technical knowledge base documentation

Qualifications:

  • Bachelor's degree in Computer Science or a related discipline
  • A minimum of five years of relevant experience in technical support
  • Proven expertise in troubleshooting data storage, network connectivity, and related issues
  • Exceptional customer service abilities
  • Familiarity with ServiceNow is preferred

Clearance Requirements:

  • U.S. citizenship is mandatory
  • Possession of an active Top-Secret clearance is required

Physical Requirements:

  • Ability to communicate effectively and operate a computer
  • Occasional mobility within an office setting

Compensation:

The anticipated salary range for this role is $71,800-$119,500.

Benefits:

We provide a comprehensive benefits package that includes Health Insurance, Life Insurance, Paid Time Off, Retirement Savings, and additional perks.



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