Rentals and Customer Support Associate
2 weeks ago
We are looking for a skilled Rentals and Customer Support Associate to join our team at Hertz. In this role, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.
Key ResponsibilitiesThe Rentals and Customer Support Associate will be responsible for:
- Providing excellent customer service through active listening, empathy, and effective communication.
- Resolving customer complaints and concerns in a timely and professional manner.
- Working closely with the management team to analyze customer feedback and develop strategies to improve customer satisfaction.
- Maintaining accurate records and reports of customer interactions and feedback.
To be successful in this role, you will need:
- A minimum of 3 years' experience in customer service, preferably in the car rental industry.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with sales and operations principles.
- Rental car experience is an asset.
The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications.
BenefitsWe offer a comprehensive benefits package, including:
- Medical, dental, and vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid parental leave and adoption assistance.
- Employee assistance program for employees and family.
- Educational reimbursement and discounts.
- Voluntary insurance programs – pet, legal/identity theft, critical illness.
- Perks and discounts – theme park tickets, gym discounts, and more.
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