Rentals and Customer Support Associate

2 weeks ago


Houston, Texas, United States Hertz Full time
Job Description

We are looking for a skilled Rentals and Customer Support Associate to join our team at Hertz. In this role, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities

The Rentals and Customer Support Associate will be responsible for:

  • Providing excellent customer service through active listening, empathy, and effective communication.
  • Resolving customer complaints and concerns in a timely and professional manner.
  • Working closely with the management team to analyze customer feedback and develop strategies to improve customer satisfaction.
  • Maintaining accurate records and reports of customer interactions and feedback.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years' experience in customer service, preferably in the car rental industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with sales and operations principles.
  • Rental car experience is an asset.
Salary Information

The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.
  • Employee assistance program for employees and family.
  • Educational reimbursement and discounts.
  • Voluntary insurance programs – pet, legal/identity theft, critical illness.
  • Perks and discounts – theme park tickets, gym discounts, and more.

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