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Customer Experience Ambassador

2 months ago

Short Hills, New Jersey, United States Indigo Books & Music Full time

About Us

Indigo Books & Music is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our products, and creating a positive shopping experience for our customers.

Key Responsibilities

  • Customer Service: Approach customers to offer assistance and provide personalized recommendations on our products.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively promote them to customers.
  • Store Experience: Create a warm and welcoming environment in our stores, ensuring that every customer feels valued and supported.
  • Teamwork: Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
  • Continuous Learning: Stay up-to-date on new products, promotions, and programs to provide customers with the best possible experience.

Requirements

  • Experience: Previous experience in specialty retail or a retail service role.
  • Adaptability: Ability to adapt to changing situations and priorities in a fast-paced retail environment.
  • Communication: Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
  • Availability: Availability to work a flexible schedule, including days, evenings, weekends, and holidays.

What We Offer

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including health and dental insurance, and a 401(k) plan.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role.