Automotive Service Consultant Trainee
2 weeks ago
At New Smyrna Beach Chevrolet, we are in search of enthusiastic, driven, and dynamic individuals to enhance our exceptional workforce. Our team collaborates towards a unified objective of delivering unparalleled service in the automotive sector. Embarking on a journey as a Service Advisor in training presents a remarkable pathway for career growth.
If you believe your abilities can significantly benefit our clientele, we are eager to connect with you.
Key Responsibilities- Manage service requests and the operational flow of the service area, ensuring customers receive timely, courteous, and effective assistance.
- Take charge of the customer experience by executing additional tasks that help the dealership leave a lasting positive impression.
- Provide dedicated support for all customer inquiries, whether via phone or in-person, ensuring seamless handling of their needs.
- Guarantee that the daily allocation of technicians' time is effectively utilized to serve customers.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain the Customer Success Index at or above the established company benchmarks.
- Uphold company policies and adhere to operational standards.
- Promote compliance with relevant laws and regulations.
- Foster a positive working relationship with manufacturers and encourage healthy employee relations.
- Organized and approachable demeanor.
- Effective time management capabilities.
- Excellent communication skills with customers.
- Professional and polished personal appearance.
- Proven track record of service and sales achievements.
- Strong history of positive customer satisfaction outcomes.
- Team-oriented and self-driven.
- Able to operate with minimal supervision.
- Valid driver's license with a clean driving record.
- Experience with Reynolds software is preferred.
We are committed to equal opportunity employment and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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