Client Relations Specialist

3 weeks ago


Marquand, Missouri, United States Noahshospitals Full time

Client Relations Specialist

As a vital member of our team, the Client Relations Specialist plays a crucial role in managing the flow of clients and their pets through our facility. This position is essential in optimizing the efficiency of our veterinary medical team while ensuring a welcoming and friendly environment for all clients.

Key Responsibilities:

  1. Actively engage with potential clients to promote our services and foster a welcoming atmosphere.
  2. Streamline the process for clients and pets to ensure exceptional care and maximize the productivity of our veterinary team.
  3. Provide outstanding service by encouraging visits, making clients and pets feel comfortable, and educating them on health needs.
  4. Assist clients with necessary documentation and ensure accurate pet information is recorded in our systems.
  5. Support outgoing clients by providing clear instructions, information, and invoices, while also managing retail sales and appointment scheduling.
  6. Maintain financial accuracy through diligent management of transactions and adherence to opening and closing procedures.
  7. Perform various administrative tasks as required.

Qualifications:

The ideal candidate will possess strong multitasking abilities, excellent communication skills, and a systematic approach to organization. They should demonstrate problem-solving capabilities and a commitment to delivering exceptional client service.

Essential Skills:

  • Proficient in English with strong written and verbal communication skills.
  • Ability to manage multiple tasks effectively in a fast-paced environment.
  • Strong organizational skills to maintain order and efficiency.
  • Competence in basic mathematics and computer software applications.

Work Environment:

This role requires the ability to work with various animals and may involve long hours, including weekends and holidays. The candidate must be comfortable in a dynamic environment and capable of maintaining composure under stress.

Education and Experience:

A high school diploma or equivalent is required, along with a minimum of one year of experience in a customer service role, preferably in a related field.



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