Client Relations Specialist
2 weeks ago
Customer Service Associate
At Value City Furniture, we are dedicated to ensuring that every individual enjoys a beautifully furnished life. Our customers embark on a journey of personal style, and we are here to make that experience enjoyable and straightforward. The role of the Customer Service Associate is essential in achieving this mission. This position involves assisting customers by addressing inquiries, relaying messages, confirming purchases, coordinating deliveries, and keeping clients updated on their order progress.
Key Responsibilities of the Customer Service Associate:
- Embody our core values: Adventure Guides, Serve Others, and Own It.
- Contribute to a vibrant and positive workplace atmosphere.
- Engage with customers frequently through phone communication.
- Collaborate with team members to facilitate seamless transactions and exceptional delivery services.
- Build strong relationships with customers both in-store and online.
- Listen attentively to customer needs and offer suitable solutions.
The Ideal Candidate Will Possess:
- A high school diploma or equivalent educational background.
- The ability to read, write, and understand simple instructions and correspondence.
- Effective communication skills for one-on-one and small group interactions.
- Basic mathematical skills for handling measurements and calculations.
- Proven ability to manage customer calls with professionalism.
- A commitment to serving others and prioritizing team objectives.
- A sense of ownership over responsibilities and tasks.
- A passion for the business, demonstrating curiosity and innovation.
- A proactive mindset for identifying and resolving issues.
- Flexibility to adapt to changing priorities and environments.
- A desire for continuous personal and professional growth.
If selected for an interview, a detailed job description will be provided, and your interviewer will be available to address any questions regarding your potential role within our organization.
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