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Client Relations Account Specialist

2 months ago


Marquand, Missouri, United States Calumet Specialty Products Full time
POSITION SUMMARY:
The Customer Service Account Representative serves as the primary point of contact for order processing and management. This role is essential in utilizing the company’s operational systems to guarantee efficient order fulfillment. The representative will engage directly with clients, sales teams, production staff, finance, credit, pricing, and logistics personnel.

KEY RESPONSIBILITIES:
1. Ensure prompt and precise order entry while supporting effective order fulfillment.
2. Process customer sales orders and monitor the progress through to delivery.
3. Follow up with clients to clarify or confirm any inquiries regarding purchase orders.
4. Track open orders and communicate updates to both internal teams and external clients.
5. Maintain regular communication with clients, company facilities, and vendors to uphold high levels of customer satisfaction.
6. Act as a customer advocate, providing insights that enhance the overall customer experience.
7. Investigate and resolve customer concerns, implementing corrective and preventive measures.
8. Represent the company professionally and build strong partnerships through exceptional customer service.
9. Provide administrative assistance to the department as required.
10. Undertake additional tasks as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:
- High school diploma or equivalent.
- Minimum of 1 year of relevant experience in customer support or order processing.
- Familiarity with ERP systems (e.g., SAP) is advantageous.
- Proficient in computer applications, particularly the Microsoft Office suite.
- Hybrid work model with a requirement for in-office attendance on designated days.

CORE COMPETENCIES:
- Demonstration of company values: Safety, Environmental Responsibility, Teamwork, Ownership, Customer Passion, and Excellence.
- Attention to Detail: Ability to meticulously focus on all aspects of tasks, ensuring thorough reviews and error-free outcomes.
- Change Management: Openness to new challenges and contributing innovative ideas to improve processes.
- Communication Skills: Clear and concise verbal and written communication, with active listening and timely follow-up.
- Drive: Positive attitude, ambition, and resilience in overcoming challenges in a dynamic environment.
- Emotional Intelligence: Capability to manage stress and emotions effectively to foster a positive workplace atmosphere.
- Ethics and Integrity: High standards of personal integrity in all professional interactions.
- Functional Knowledge: General understanding of customer service functions.
- Decision-Making: Ability to analyze situations and make informed decisions.
- Organizational Skills: Strong ability to manage multiple tasks and meet deadlines in a fast-paced setting.

Salary and benefits will be aligned with experience. The company is an equal opportunity employer, including individuals with disabilities and veterans.