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Client Relations Specialist

2 months ago

Marquand, Missouri, United States Meduit Full time

Overview:
The Client Relations Specialist acts as a crucial link between our clientele and the support team. This role is dedicated to delivering outstanding service both internally and externally to address and resolve client concerns. Additionally, the position entails providing essential administrative assistance and support for the operations team.


Core Responsibilities:
- Engage with clients in a courteous and professional manner through various communication channels.
- Oversee client accounts, which includes:
   - Analyzing accounts to rectify balance discrepancies.
   - Performing data entry tasks.
   - Processing payments and adjustments.
- Request detailed invoices from clients.
- Confirm insurance eligibility.
- Conduct research and gather information from client platforms.
- Review bankruptcy notifications.
- Generate comprehensive reports for clients.
- Execute any additional tasks as directed by management.


Qualifications:
- Proficient in computer applications, especially Microsoft Outlook, Word, and Excel.
- Demonstrates a strong commitment to professionalism, confidentiality, and exceptional client service.
- Excellent communication and customer service abilities.
- Capable of working collaboratively as part of a team.
- Strong interpersonal skills with the ability to cultivate professional relationships with clients.
- Proficient in identifying and resolving issues.
- Outstanding organizational, time management, and planning capabilities.
- High School Diploma or GED required. Familiarity with HIPAA, Medicaid, Medicare, and insurance regulations is advantageous.


Meduit is an Equal Opportunity Employer and maintains a policy of non-discrimination against any employee or applicant based on race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran, as well as any other federal, state, or local protected class.