Client Relations Specialist

3 weeks ago

Marquand, Missouri, United States Calumet Specialty Products Full time
About Us:
At Calumet, we provide cutting-edge specialty products that are relied upon by businesses worldwide. Our operations are the backbone of essential goods that support the well-being of millions. Based in Indianapolis, we have multiple production facilities across the United States. Our focus on customer satisfaction drives us to embrace our core values of teamwork and entrepreneurial spirit to advance our business. We foster a vibrant, high-performance workplace where team members can contribute meaningfully and influence our operations. If you are prepared to engage actively, treat our business as your own, and add value, discover what it means to be Calumet Proud.

ROLE OVERVIEW:
The Client Relations Specialist serves as the primary point of contact for Order Processing and Management. This role is crucial in leveraging the Company's operational systems to guarantee efficient order fulfillment. You will engage directly with Calumet clients, Sales teams, Plant staff, Accounting, Credit, Pricing, and Logistics personnel.

KEY RESPONSIBILITIES:
1. Ensure prompt and precise order processing while supporting effective order fulfillment.
2. Manage sales orders received from clients and consistently track order delivery progress.
3. Follow up with clients to clarify or confirm inquiries regarding purchase orders.
4. Monitor outstanding orders and communicate updates to internal teams and external clients.
5. Maintain regular communication with clients, company locations, and vendors to promote ongoing satisfaction.
6. Act as a client advocate, providing insights that enhance the customer experience.
7. Investigate and resolve client issues, implementing corrective and preventive measures.
8. Represent Calumet professionally, building strong partnerships through exceptional client support.
9. Provide administrative assistance to the department as required.
10. Undertake additional tasks as assigned.

EDUCATION AND EXPERIENCE REQUIRED:
- High school diploma or GED.
- Minimum of 1 year of relevant customer support and/or order processing experience.
- Familiarity with ERP systems (e.g., SAP) is advantageous.
- Proficient in computer applications, particularly the Microsoft Office suite.
- Hybrid work model with three days in-office weekly; Wednesdays are mandatory.

COMPETENCIES:
- Commitment to Calumet Values – Safety, Environmental & Social Responsibility, Teamwork, Ownership, Customer Passion, and Excellence.
- Attention to Detail – Capable of focusing on all aspects of a project or task, ensuring thorough review and error-free output.
- Adaptability – Open to new situations, contributing innovative ideas to improve processes. Embraces change positively.
- Communication Skills – Articulates clearly in both written and verbal forms, actively listens, and proposes solutions while providing timely follow-up.
- Drive – Exhibits positive energy, ambition, and flexibility, tackling complex challenges in a dynamic environment.
- Emotional Intelligence – Maintains composure under pressure, effectively managing emotions to positively influence others.
- Integrity – Upholds a high standard of personal integrity in all business interactions.
- Functional Knowledge – General awareness and understanding of customer service responsibilities.
- Decision-Making – Demonstrates sound judgment and the ability to make informed decisions.
- Organizational Skills – Highly organized, capable of managing multiple projects and deadlines in a fast-paced environment.

Salary and benefits are commensurate with experience. We are an equal opportunity employer, including individuals with disabilities and veterans. All employment offers are contingent upon successfully passing a drug test.

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