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Client Support Specialist
2 months ago
Position Summary:
A prominent organization dedicated to assisting builders, contractors, utility providers, and the general public is seeking skilled individuals to support their clientele. This role focuses on the coordination and identification of existing underground utility lines to ensure safety during excavation activities.
Key Responsibilities:
- Provide assistance to clients via telephone, collecting, processing, and verifying information related to excavation sites across the region.
- Engage exclusively in inbound communications, emphasizing precision and quality without any sales or debt collection responsibilities.
- Standard working hours: Monday to Friday, 8 AM to 5 PM (Full-Time).
- Contribute to data entry tasks with a strong emphasis on accuracy.
- Confirm entered information with clients to guarantee correctness.
Employment Type: Full-time position based in the office.
Compensation: $21.00 per hour
Benefits Offered:
- Comprehensive paid training program.
- 9-hour shifts, including a 1-hour lunch break.
- No weekend work required.
- 6 paid holidays annually.
- Health benefits provided by the employer (Medical, Dental, Vision).
- Life insurance coverage offered by the employer.
- 401K plan with employer matching after one year of service.
Qualifications:
- High school diploma or equivalent is required.
- Preferred experience in Microsoft Office for at least 1 year.
- Preferred experience in customer service for at least 1 year.
- Bilingual candidates are encouraged to apply.
Pre-employment Requirements:
All candidates must undergo employment, education, and criminal background checks, along with a drug screening as part of the hiring process. A random drug screening program is also in place for current employees.
Arizona 811 is a nonprofit communication center that specializes in excavation notification services and stakeholder education, promoting community safety by safeguarding underground facilities from damage. The organization maintains a Drug-Free Workplace policy, which includes pre-employment drug testing and a random testing program.
