IT Support Specialist
3 days ago
Baker Tilly Advisory Group, LP is seeking a skilled IT Support Technician to join our team. As a key member of our technology team, you will provide exceptional support to our practitioners and clients, ensuring seamless access to our systems and services.
Key Responsibilities- Provide timely and effective support to practitioners and clients through our IT helpdesk
- Troubleshoot and resolve hardware and software issues, escalating requests as needed
- Install, configure, and maintain desktop and laptop systems, peripherals, and software
- Provide minor telecom system support, including mobile devices, voicemail, and user programming
- Utilize and maintain ticket systems to track and resolve issues
- Assist with on-boarding and off-boarding of users, ensuring a smooth transition
- Ensure workstations are equipped with necessary equipment and software, and conduct technology training for new users
- Protect Baker Tilly's data and assets by following documented processes and procedures
- Support the Technology team in maintaining inventory of equipment, software, and licenses
- Develop and maintain knowledge base in area of expertise, staying up-to-date with industry developments and best practices
- Associate's degree in Computer Technology or related field
- Certifications such as MCP, A+, and HDI Support Center Specialist preferred
- Minimum of one year prior experience in providing workstation support
- Ability to work independently or as part of a team, with strong analytical and organizational skills
- Excellent written and verbal communication skills, with a commitment to exceptional client service
Baker Tilly Advisory Group, LP is a leading advisory, tax, and assurance firm, providing clients with a genuine coast-to-coast and global advantage. We are an equal opportunity/affirmative action employer, committed to diversity and inclusion in the workplace.
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