Centralized Support Specialist

7 days ago


Tempe, Arizona, United States TEKsystems Full time
Job Title: Centralized Support Specialist

We are seeking a highly skilled Centralized Support Specialist to join our team at TEKsystems. As a Centralized Support Specialist, you will be responsible for providing exceptional customer service to patients and their families, navigating complex healthcare systems, and ensuring seamless access to quality care.

Key Responsibilities:
  • Manage phone and message inquiries from patients and their care partners, including insurance, billing, and appointment management.
  • Navigate or learn all things healthcare, including medical records, authorizations, referrals, and coordinating care among members' care partners.
  • Collaborate with providers and operations team members to complete urgent tasks.
  • Use impeccable communication skills to ensure a positive virtual experience for patients.
  • Master our technology suite, including Slack, Google Suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients.
Requirements:
  • Minimum 1 year of high-volume contact center experience and 1 additional year of direct customer service experience, or 2 years of high-touch, patient-facing healthcare service roles.
  • Strong written and verbal communication skills, including impeccable phone manner.
  • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to comprehensive training and resources.
About TEKsystems:

We are a leading provider of technology services and solutions, partnering with clients to drive innovation and transformation. Our team of experts is dedicated to delivering exceptional results and exceeding client expectations.



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