IT Support Specialist
1 day ago
We are seeking a highly skilled IT Help Desk Support Specialist to join our team at a leading IT Solutions Company in the Phoenix, AZ area. As a Help Desk Support Specialist, you will be responsible for providing timely and effective support to end-users, troubleshooting technical issues, and ensuring the satisfaction of our clients.
Key Responsibilities- Provide support to end-users via phone, email, and web portal to resolve technical issues in a timely and effective manner.
- Configure and provision new hires with necessary systems and software.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Administer servers, including Active Directory, File & Print services, DNS, DHCP.
- Install and maintain antivirus software and ensure virus definitions are up to date.
- Administer network firewalls and switches.
- Optimize and maintain network software and hardware.
- Build and deploy file servers and cloud computing solutions.
- Configure and deploy VOIP solutions.
- Manage Microsoft Exchange Server.
- Monitor alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- Minimum of 4 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- 2-3 years of experience in a client-facing environment such as sales engineering.
- Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must.
- PSA (ticketing system) Experience is a must.
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Possesses strong organizational and time-management skills.
- Experience writing proposals for and implementation of technical solutions to fulfill business needs.
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
- Strong understanding of technology and business productivity systems.
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
- Sales training experience is a plus.
- CCNA or CCIE-Cisco certifications.
- CompTIA Net+ and/or CompTIA Security+.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
We offer a challenging work environment, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Tempe, AZ
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