Customer Success Professional

5 days ago


Garner, North Carolina, United States WingSwept Full time
About the Role

WingSwept is seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, providing strategic technology advice, and ensuring their technology infrastructure meets their unique business needs.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with clients, understanding their business needs and providing strategic technology advice to drive growth and success.
  • Technical Support: Provide technical support to clients, ensuring their technology infrastructure is running smoothly and efficiently.
  • Business Process Improvement: Analyze clients' business processes and operations, identifying areas for improvement and providing recommendations for optimization.
  • Solution Presentation: Present solutions to clients to improve their technology infrastructure, ensuring alignment with their business goals and objectives.
  • Project Management: Manage projects for clients, ensuring timely completion and meeting their expectations.
  • Vendor Management: Build and maintain relationships with vendors and support partners, ensuring seamless delivery of services.
  • Security Awareness: Provide security awareness training to clients, ensuring they are equipped to protect their technology environment.
  • Quote and Statement Preparation: Prepare quotes and statements of work for hardware, labor, and services, ensuring accuracy and completeness.
Requirements
  • Education: High school diploma, at least two years of secondary education preferred.
  • Experience: At least two years of experience in small business operations management or ownership, providing technical support in a business environment.
  • Skills: Excellent verbal and written communication skills, strong analytical and problem-solving skills, highly organized, attentive to detail, and flexible.
  • Certifications: CompTIA Network+, A+, Microsoft certifications a plus.
Preferred Qualifications
  • Secondary Education: Business management and/or economics.
  • Account Management Experience: Experience in account management, preferably in a managed services environment.
  • Technical Skills: Exceptional computer and system administration skills on Microsoft-based clients and servers, intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation.


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