Client Success Coordinator

2 weeks ago


Garner, North Carolina, United States Kelaca Full time
Client Success Coordinator

Kelaca is seeking a Client Success Coordinator to support our partner in enhancing customer satisfaction and operational efficiency. This role is essential in providing assistance with logistics and warehouse management to both internal and external stakeholders. Key responsibilities include managing sales orders, addressing customer queries, troubleshooting issues, generating analytical reports, and collaborating across various teams.

The Client Success Coordinator will also offer supplementary support for operational functions such as procurement and inventory oversight. This position demands strong multitasking abilities, meticulous attention to detail, and effective problem-solving skills. The ideal candidate should have relevant experience in a similar capacity and demonstrate outstanding communication and technical proficiency.

Key Responsibilities:

  • Deliver logistics and warehouse management support to clients through diverse communication methods.
  • Manage sales orders while ensuring all customer specifications are fulfilled.
  • Oversee product delivery and promptly resolve any arising issues.
  • Investigate and rectify operational inconsistencies.
  • Provide additional support for purchasing and scheduling activities.
  • Conduct inventory audits and ensure adherence to established policies.
  • Assist in training team members and contribute to effective problem resolution.
  • Perform other assigned duties as necessary.

Skills and Experience:

  • High school diploma is required; further certification is advantageous.
  • 1-3 years of pertinent experience.
  • Exceptional organizational and analytical skills.
  • Strong communication and customer service capabilities.
  • Proficiency in Microsoft Office and ERP software.
  • Ability to work both independently and as part of a team.

Work Environment and Physical Demands:

The role requires effective communication and active engagement, with occasional physical lifting involved. Specific visual abilities are necessary, and the work environment may experience varying temperatures. The physical demands outlined must be met to successfully execute the responsibilities of this position.



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