Restaurant Operations Manager
4 days ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Franchise Management Services. As an Assistant Restaurant Manager, you will play a key role in supporting the Restaurant Manager and Shift Leaders in delivering exceptional guest experiences, operational excellence, and profitable top-line sales.
Key Responsibilities- Support Restaurant Manager: Assist the Restaurant Manager in the overall operation of the restaurant, ensuring compliance with Dunkin' standards, franchisee policies, and procedures.
- Lead Team Meetings: Participate in team meetings, along with the Restaurant Manager, to discuss restaurant priorities, goals, and results.
- Brand Training Programs: Oversee Brand Training Programs, schedule, train, validate, and certify team and shift lead staff.
- Guest Focused Culture: Create and maintain a guest-focused culture in the restaurant, ensuring that all team members understand the importance of delivering exceptional guest experiences.
- Guest Feedback: Review guest feedback results and implement action plans to drive improvement.
- Communication: Communicate restaurant priorities, goals, and results to restaurant team members.
- New Product Rollouts: Execute new product rollouts, including training, marketing, and sampling, along with the Restaurant Manager.
- Point of Purchase Setup: Ensure that the Point of Purchase is set up according to Brand standards.
- Safety and Security: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
- Cost Control: Control costs to help maximize profitability.
- Inventory Management: Complete inventory on a periodic basis as determined by Franchisee.
- Labor Scheduling: Support the Restaurant Manager in completing the weekly labor schedule, ensuring all shifts are staffed to meet guest demand and service standards.
- Staff Deployment: Support the Restaurant Manager in assigning staff and deployment.
- Vendor Management: Support the Restaurant Manager in completing supplier and other vendor orders.
- Self-Assessment: Conduct self-assessments and corresponding action plans.
- Budget Management: Ensure that the restaurant budget is met as determined by Franchisee.
- Cash Management: Manage cash over/short in the restaurant and ensure that team members are following franchisee's cash management policies.
- Field Operations: Engage with Dunkin' Brands Field Operations team as appropriate.
- Recruitment: Recruit, hire, onboard, and develop restaurant team members.
- Performance Appraisal: Assist team and shift lead performance appraisal process.
- Coach Development: Coach restaurant team members to drive sales, improve profitability, and guest satisfaction.
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