Customer Service Director/Customer Experience Manager

7 days ago


Kalamazoo, Michigan, United States Mr Handyman Full time
About the Role

We are seeking an experienced Customer Service Director/Customer Experience Manager to join our team at Mr. Handyman. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Service Management: Manage day-to-day customer interactions, respond to customer inquiries, and resolve customer complaints in a timely and professional manner.
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and feedback to ensure excellent customer service.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and experience.
  • Communication: Develop and maintain effective communication with customers, team members, and other stakeholders to ensure seamless service delivery.
  • Performance Metrics: Track and analyze customer service metrics, identifying trends and areas for improvement.
Requirements
  • Customer Service Experience: Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
  • Leadership Skills: Ability to lead and manage a team, providing guidance, coaching, and feedback to ensure excellent customer service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, team members, and other stakeholders.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement changes to enhance customer satisfaction and experience.
  • Technical Skills: Proficiency in Microsoft Office, with the ability to learn and adapt to new technology and systems.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, commensurate with experience.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on customer service excellence.
  • Collaborative Team Environment: Collaborative team environment, with a focus on customer satisfaction and experience.


  • Kalamazoo, Michigan, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers.Key...


  • Kalamazoo, Michigan, United States PNC Financial Services Group Full time

    Job SummaryPNC Financial Services Group is seeking a highly skilled Customer Service and Support Supervisor to join our team. As a key member of our organization, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead a team of...


  • Kalamazoo, Michigan, United States D&W Fresh Market Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Lead to join our team at D&W Fresh Market. As a Customer Service Lead, you will be responsible for overseeing the daily operations of our Customer Service department, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.Key...


  • Kalamazoo, Michigan, United States D&W Fresh Market Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Lead to join our team at D&W Fresh Market. As a Customer Service Lead, you will be responsible for overseeing the daily operations of our Customer Service department, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.Key...


  • Kalamazoo, Michigan, United States Imperial Beverage Full time

    About Imperial BeverageWe are a Michigan-based family-owned beverage distributor with a rich history dating back to 1933. Our company is passionate about helping others succeed in the beverage industry.Job SummaryWe are seeking a highly skilled and customer-focused Sales Support Specialist to join our team at Imperial Beverage. As a Sales Support Specialist,...


  • Kalamazoo, Michigan, United States NR Consulting Full time

    Job Title: Customer Service AdministratorAbout the Role:We are seeking a highly skilled and experienced Customer Service Administrator to join our team at NR Consulting. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Customer...


  • Kalamazoo, Michigan, United States Landscape Forms Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Landscape Forms. The successful candidate will be responsible for managing multiple lighting projects from order to shipping, collaborating with internal teams, and providing exceptional customer service.Key ResponsibilitiesDevelop strong knowledge of...


  • Kalamazoo, Michigan, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesCustomer...


  • Kalamazoo, Michigan, United States Speedway Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and promoting our products and services.Key ResponsibilitiesCustomer...


  • Kalamazoo, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Ensure high...


  • Kalamazoo, Michigan, United States LanceSoft Full time

    Job Summary:LanceSoft is seeking a highly skilled and experienced Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Customer Service:Respond to customer inquiries and resolve issues in a...


  • Kalamazoo, Michigan, United States tapwage Full time

    About Acrisure:Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and...


  • Kalamazoo, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...


  • Kalamazoo, Michigan, United States Landon Kovacs - State Farm Agent Full time

    Job OverviewLandon Kovacs - State Farm Agent is seeking a highly skilled and customer-focused professional to join their team as an Account Representative. As a key member of the agency, you will be responsible for building and maintaining strong relationships with customers, providing exceptional service, and promoting insurance options to meet their...


  • Kalamazoo, Michigan, United States PNC Financial Services Group Full time

    Job DescriptionPNC Financial Services Group is seeking a highly skilled and experienced Customer Service Representative Specialist Sr to join our team. As a key member of our Treasury Management Client Care organization, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service:...


  • Kalamazoo, Michigan, United States Galaxy Technologies Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Galaxy Technologies. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our business clients.Key ResponsibilitiesProvide timely and effective...


  • Kalamazoo, Michigan, United States Sherwin-Williams Full time

    Job SummaryThe Bilingual Customer Service Specialist will work closely with wholesale and retail customers to address their needs, answer questions about products, and provide recommendations. They must promptly resolve customer concerns, stay updated on product features, and maintain store standards. This role involves sales goal achievement, interaction...


  • Kalamazoo, Michigan, United States Aramark Full time

    Job SummaryThe Food Service Director is a senior leadership position responsible for developing and executing dining solutions to meet customer needs and tastes. This role oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesLeadership: Lead, mentor, engage and develop teams to maximize their...


  • Kalamazoo, Michigan, United States PNC Financial Services Group Full time

    Job DescriptionPNC Financial Services Group is seeking a highly skilled and experienced Customer Service and Support Supervisor to join our team. As a key member of our organization, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead...


  • Kalamazoo, Michigan, United States Kellogg Community Credit Union Full time

    Job Summary:Kellogg Community Credit Union is seeking a highly motivated and customer-focused Virtual Solutions Representative to join our team at our Drake Road branch location.Key Responsibilities:Provide exceptional customer service to members through phone calls, ensuring a world-class experience.Cross-sell products and services to meet members' needs,...