Customer Experience and Support Supervisor
7 days ago
PNC Financial Services Group is seeking a highly skilled Customer Service and Support Supervisor to join our team. As a key member of our organization, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities- Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure that they are equipped to handle customer inquiries and issues.
- Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience and increase efficiency.
- Training and Development: Develop and deliver training programs to ensure that customer service representatives have the skills and knowledge needed to provide exceptional service.
- Performance Management: Manage the performance of customer service representatives, providing feedback and coaching to help them improve their skills and meet performance expectations.
- Education: High school diploma or equivalent required; bachelor's degree preferred.
- Experience: 3+ years of experience in customer service or a related field.
- Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills.
- Competitive Salary: We offer a competitive salary and benefits package.
- Opportunities for Advancement: We offer opportunities for advancement and professional growth.
- Collaborative Work Environment: We have a collaborative and supportive work environment.
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