Customer Experience Associate
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers.
Key Responsibilities- Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
- Team Leadership: Oversees a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs.
- Training and Development: Takes an active role in training and mentoring Associates on front-end principles, and trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
- Operational Excellence: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
- Problem Resolution: Addresses customer concerns and issues promptly, ensuring a positive customer experience.
- Store Execution: Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
- Communication: Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
- Recognition and Feedback: Provides and accepts recognition and constructive feedback.
- Partnerships: Partners with Management on Associate training needs to increase effectiveness.
- Compliance: Ensures adherence to all labor laws, policies, and procedures.
- Program Promotion: Promotes credit and loyalty programs.
- Shrink Reduction: Supports and participates in store shrink reduction goals and programs.
- Safety Awareness: Promotes safety awareness and maintains a safe environment.
- Availability: Available to work flexible schedule, including nights and weekends.
- Merchandising Knowledge: Strong understanding of merchandising techniques.
- Multi-Tasking: Capable of multi-tasking.
- Communication and Organization: Strong communication and organizational skills with attention to detail.
- Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
- Teamwork: Team player, working effectively with peers and supervisors.
- Training: Able to train others.
- Experience: 1 year retail and 6 months of leadership experience.
We offer a competitive benefits package, including:
- Associate Discount
- EAP
- Smoking Cessation
- Bereavement
- 401(k) Associate Contributions
- Child Care & Cell Phone Discounts
- Pet & Legal Insurance
- Credit Union
- Referral Bonuses
Eligible associates may also receive:
- 401(k) Match
- Medical/Dental/Vision
- HSA
- Health Care FSA
- Life Insurance
- Short/Long Term Disability
- Paid Parental Leave
- Paid Holidays/Vacation/Sick
- Auto/Home Insurance Discounts
- Scholarship Program
- Adoption Assistance
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