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Customer Service Representative

2 months ago

Kalamazoo, Michigan, United States NR Consulting Full time

Job Title: Customer Service Administrator

About the Role:

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at NR Consulting. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Customer Service:
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide accurate and helpful information to customers, either in person, via phone, or via email.
    • Escalate complex issues to senior team members or management as needed.
  • Administrative Support:
    • Provide administrative support to the team, including data entry, filing, and other tasks as needed.
    • Assist with preparing and submitting correspondence, reports, and other documents.
    • Maintain accurate and up-to-date records and files.
  • Communication:
    • Communicate effectively with customers, team members, and management to ensure seamless service delivery.
    • Respond to customer requests and concerns in a timely and professional manner.
  • Problem-Solving:
    • Analyze and resolve customer complaints and issues in a fair and timely manner.
    • Identify and implement process improvements to enhance customer satisfaction and service delivery.
  • Teamwork:
    • Collaborate with team members to achieve common goals and objectives.
    • Provide support and assistance to colleagues as needed.

Requirements:

  • Education:
    • Bachelor's degree in Business Administration, Communications, or related field.
  • Experience:
    • Minimum of three years of experience in customer service or administrative support.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Ability to work effectively in a team environment.
    • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.

What We Offer:

NR Consulting offers a competitive salary and benefits package, as well as opportunities for professional growth and development.