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Front Desk Coordinator
2 months ago
Sollis Health is seeking a highly skilled and customer-focused Front Desk Coordinator to join our team. As a key member of our concierge clinics, you will be responsible for providing exceptional patient care and administrative support.
Key Responsibilities:- Greet patients and members in a warm and friendly manner, ensuring a high level of customer service.
- Manage patient accounts, including scheduling appointments, patient intake, and registration updates.
- Conduct temperature checks and COVID screening questions.
- Enter membership leads and patient demographics into Salesforce.
- Schedule follow-up appointments for medical evaluations, vaccinations, and house calls as needed.
- Address patient questions and concerns in a timely manner and escalate as necessary.
- Answer the Sollis medical hotline and direct patients to the appropriate team members.
- Maintain a clean and organized office space, meeting Sollis brand standards.
- Distribute mail and facilitate mailing items to members.
- Check inventory and restock supplies as needed.
- Associates degree or greater required.
- 1-2 years of previous hospitality and/or medical office experience preferred.
- Excellent administrative background, especially in managing customers on the phone.
- Ability to efficiently execute established office routines and policies.
- Exceptional organizational and attention to detail.
- Excellent communication skills and ability to work cross-functionally.
- Tech-savvy with the ability to learn new technology quickly.
- Ability to think and work independently, effectively, and efficiently.
- Ambitious, strong work ethic, and open to new ideas.
Range: $25-$28 per hour (New York City candidates only). Actual pay dependent on experience, location, education, etc.
About Sollis Health:
Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. We provide expert care in our state-of-the-art centers, virtually via telehealth, and in the comfort of our members' homes. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco, and provide around-the-clock telemedicine worldwide.
Sollis Health is proud to be an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.
