Front Desk Coordinator
4 weeks ago
About the Role:
The West Side Federation for Senior and Supportive Housing, Inc. is seeking a Front Desk Clerk to join our team. As a Front Desk Clerk, you will play a vital role in providing exceptional service to our residents, staff, and visitors. Your primary responsibility will be to ensure the smooth operation of the front desk, responding to resident needs, and maintaining a safe and respectful environment.
Key Responsibilities:
Resident Supervision:
- Monitor the well-being of residents, including responding to emergency calls, monitoring use of the recreation area, and assisting residents in obtaining needed services.
- Record and refer all requests for building repairs or services to appropriate staff.
- Monitor all persons entering or leaving the building, including sign-in/out log for guests, vendors, and aides.
- Exercise authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.
- Answer the facility telephone in a courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate.
- Maintain a daily log of activities, occurrences, and observations.
- Write clear and accurate reports of incidents and actions taken.
- Work as a member of a team to establish and maintain a high level of care and respect for residents.
- Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
- Attend training sessions and conferences as required for enhancement of job skills.
- At least 21 years of age.
- High School Diploma, or equivalent, required. Higher education preferred.
- Able to work in a multicultural and diverse environment.
- Able to perform job responsibilities.
- Able to speak, read, and write English (as required by DSS regulation).
- Experience working with dependent persons.
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