Administrative Assistant

4 weeks ago


New York, New York, United States School of Visual Arts Full time
Job Title: Administrative Assistant - Front Desk Coordinator

Under the supervision of the Operations Manager, the Front Desk Administrative Assistant will be the first point of contact for the Office of Financial Aid. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and addressing questions and concerns of students and families.

Key Responsibilities:
  • Greet and welcome visitors to the Office of Financial Aid
  • Manage front desk operations, including phone calls, emails, and in-person interactions
  • Provide customer service to students, families, and other SVA employees
  • Coordinate the flow of student traffic in the office
  • Coordinate in-person student appointments
  • Provide word processing support for the director, associate director, operations manager, and federal work-study coordinator
  • Process incoming and outgoing correspondence for the department
  • Data entry in our FAM systems
  • File management, record keeping, and document imaging
  • Represent the department at special events
  • Participate in special projects on an as-need basis
Requirements:
  • Associate's degree required
  • Proven experience as a front-desk representative or in a similar role within an academic setting
  • Financial aid experience needed
  • Proficient with iOS, Android, Windows, and macOS


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