Customer Support Specialist
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Agent. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Customer Service: Provide positive, timely service to customers during the check-in and checkout process.
- Technical Support: Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
- Device Setup and Repair: Help set up and repair technology devices for customers.
- Service Queue Management: Monitor service queues and provide accurate status updates to customers.
- Team Collaboration: Clearly communicate and partner with fellow agents.
- Technical Knowledge: Experience using and learning about consumer electronics.
- Teamwork: Ability to work successfully as part of a team.
- Time Management: Ability to prioritize and multi-task in a fast-paced environment.
- Schedule Flexibility: Ability to work a flexible schedule, including holidays, nights and weekends.
We are committed to helping our employees thrive at work and at home. We offer a range of benefits that address your total well-being and provide support as you need it, especially during key moments in your life.
- Competitive Pay
- Generous Employee Discount
- Financial Savings and Retirement Resources
- Support for Your Physical and Mental Well-being
As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We are committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
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