Front Desk Associate

3 weeks ago

Panama City Beach, Florida, United States Chateau Beachfront Resort, BW Signature Collection Full time

Front Desk Clerk Job Description

At Chateau Beachfront Resort, BW Signature Collection, we are seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greeting and Welcoming Guests: You will be the first point of contact for our guests, greeting them warmly and making them feel welcome.
  • Checking Guests In and Out: You will be responsible for efficiently checking guests in and out, ensuring all necessary information is collected and processed accurately.
  • Providing Information: You will provide guests with information about the hotel and the surrounding area, ensuring they have a positive experience.
  • Answering Guest Questions and Resolving Issues: You will be the primary point of contact for guest inquiries and issues, resolving them promptly and professionally.
  • Processing Payments and Handling Refunds: You will be responsible for processing payments and handling refunds in a timely and accurate manner.
  • Maintaining the Front Desk Area: You will maintain the front desk area, ensuring it is clean and organized at all times.
  • Assisting Other Front Desk Staff: You will assist other front desk staff members as needed, ensuring seamless service delivery.

Requirements:

  • High School Diploma or Equivalent: You must have a high school diploma or equivalent.
  • No Experience Needed but Appreciated: While experience is not necessary, it is appreciated.
  • Excellent Communication and Interpersonal Skills: You must have excellent communication and interpersonal skills.
  • Ability to Work Quickly and Efficiently Under Pressure: You must be able to work quickly and efficiently under pressure.
  • Ability to Handle Multiple Tasks at the Same Time: You must be able to handle multiple tasks at the same time.
  • Strong Problem-Solving Skills: You must have strong problem-solving skills.
  • Ability to Work Independently and as Part of a Team: You must be able to work independently and as part of a team.

Equal Opportunity Employer: Chateau Beachfront Resort, BW Signature Collection is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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