Customer Service Representative

6 days ago

Portsmouth, Virginia, United States Barnes & Noble Full time

**Job Summary**

Barnes & Noble is seeking a highly motivated and customer-focused Bookseller to join our team. As a Bookseller, you will be responsible for providing exceptional customer service, selling books and other products, and maintaining a clean and organized store environment.

**Key Responsibilities:**

  • Deliver exceptional customer service, ensuring sales and high levels of customer satisfaction.
  • Execute on the four core service principles: put the book in the customer's hand, offer to order, offer the Member program, and fast cashiering.
  • Greet and establish rapport with customers, proactively engaging them in conversations about our products, services, and promotions to determine their needs and recommend the right products.
  • Ensure all customer transactions are processed accurately and in a timely manner.
  • Share knowledge and enthusiasm about all our products, services, and promotions, providing a personalized experience to multiple customers at the same time.
  • Respond to customers' concerns and questions, and secure the sale.
  • Drive customer loyalty through successful selling of Memberships, gift cards, Kids Club, and other sales initiatives.
  • Communicate specific product needs to managers to ensure the store is stocked appropriately with in-demand titles and customer requests.
  • Recover the selling floor during each shift by gathering and restocking items, straightening bookcases, maintaining tables in the Caf, maintaining restroom cleanliness, and performing other store housekeeping tasks.
  • Support and promote business development sales and in-store events.
  • Assist in any area of the store as needed.
  • Adhere to all inventory and loss prevention standards.
  • Help orient new booksellers, ensuring a smooth acclimation to the store and our bookselling culture.

**Requirements:**

  • Possession of a passion for selling.
  • Strong communication skills.
  • Ability to spend the majority of time on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).
  • Availability for early mornings, evenings, weekends, and holidays to align with store needs.

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