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Director of Business Development and Internet Sales
2 months ago
Chastang Enterprises is seeking a seasoned Business Development and Internet Sales Director to lead our dynamic team at Chastang Ford's Client Care Department in Houston, Texas. As the Business Development and Internet Sales Director, you will be responsible for overseeing our consultants, ensuring they excel in achieving departmental metrics and objectives related to customer interactions, appointment setting, showings, and conversions.
Key Responsibilities- Lead and Mentor BDC Consultants: Optimize performance and drive results in customer interactions, appointment setting, showings, and conversions.
- Collaborate with Sales Managers: Maximize advertising ROI and enhance customer engagement to drive business growth.
- Uphold Superior Customer Service Standards: Efficiently handle incoming leads and provide exceptional customer experiences.
- Drive Departmental Success: Leverage two years of Automotive Management experience to drive business growth and success.
- Competitive pay plans
- 401k plan with company matching
- Dealer-covered Health Savings Account
- Dealer-covered short-term and life insurance
- Paid Holidays and Birthdays Off
- Medical, Dental, and Vision plans
- Employee discounts on vehicles, parts, and service work
- Training and advancement opportunities
- Drug-free work environment
- Proficiency in CRM management
- Skillful in objection handling and identifying sales opportunities
- Comprehensive understanding of retail and lease deal structures
- Ability to maintain daily quotas for appointments, showings, and outbound calls
- Exceptional telephone communication skills with a focus on customer service excellence
- Ensure compliance with the FTC Safeguards Rule regarding customer data confidentiality
- Establish and Nurture Relationships: Build and maintain relationships with potential customers via phone and Internet channels.
- Oversee Daily Operations: Manage the daily operations of the Internet Sales Department.
- Generate and Analyze Metrics: Evaluate departmental performance and generate metrics to drive business growth.
- Manage Access to Internet Specials: Ensure access to Internet specials across various departments.
- Ensure Adherence to Manufacturer Requirements: Comply with manufacturer requirements for lead management and website design.
- Provide prompt and informative responses to product and service inquiries.
- Employ a consultative approach to educate customers on vehicle options and additional offerings.
- Schedule sales appointments to facilitate dealership visits and vehicle inspections.
- Contribute to the achievement of the Business Development Center's sales targets.
Chastang Enterprises is an Equal Opportunity Employer (EOE). We celebrate diversity and welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
