Service Desk Support Specialist

2 weeks ago

Annapolis, Maryland, United States HASI Full time
Job Summary

The Service Desk Analyst plays a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our team members. As the primary point of contact for IT and customer support, this individual will be responsible for receiving, prioritizing, and resolving end-user support requests in a timely and efficient manner.

Key Responsibilities
  • Provide prompt and responsive in-person and remote end-user IT support with a focus on delivering an exceptional customer experience.
  • Respond to IT support requests submitted through various channels, including email, trouble tickets, phone, and in-person.
  • Evaluate and escalate requests when necessary, ensuring timely and documented resolution.
  • Offer personalized support to end-users, addressing both simple and complex requests with attention to detail and a commitment to excellence.
  • Identify and triage business-critical issues, security events, and outages, taking swift action to mitigate their impact.
  • Consistently follow up on outstanding requests, ensuring timely resolution and meeting all user needs.
  • Support Windows 10 and Windows 11 desktop environments, manage SaaS applications, and configure workstations, desktop peripherals, and other user-facing technology.
  • Perform onboarding and offboarding processes, including equipment sourcing and assignment, and new hire training and orientations.
  • Support technology throughout the office, including collaboration tools, audio and video equipment, and conference room technology.
  • Manage and monitor internal assets, ensuring equipment is stocked, functional, and inventory is maintained.
  • Support email, file server, printing, and other day-to-day operational needs of users.
  • Provide computer and software training, preparing training materials as needed.
  • Configure and deploy software installation and update packages.
  • Diagnose, research, repair, resolve, and document hardware and software issues.
  • Troubleshoot computer networking issues.
  • Perform PC upgrades, including asset management, OS installation, profile migration, and data security.
  • Perform maintenance, engage in incident response, and provide support with minimal notice and/or outside of traditional business hours as needed to support team operations.
Requirements
  • 2+ years of experience configuring and servicing computer hardware.
  • 2+ years of experience configuring and managing Windows operating systems.
  • 2+ years of supporting professional environments.
  • Exceptional customer service orientation.
  • Experience supporting VIPs or providing customer support in high-stakes, high-expectation environments.
  • Experience working with a ticketing system.
  • Working knowledge of modern operating systems.
  • CompTIA A+ or Network+, or other comparable certification preferred.
  • Working knowledge of Microsoft 365 product configuration, including Outlook, Word, and Excel.
  • Experience working with remote support tools.
  • Experience using configuration or mobile device management tools preferred.
  • Excellent interpersonal (verbal and written) communication skills.
  • Highly motivated and self-directed.
  • Ability to manage multiple priorities and quickly assess and adjust to changing priorities.
  • Ability to quickly identify and resolve technical problems or escalate without delay.
EEO Statement

The Company maintains a policy of non-discrimination in employment and complies with and supports all Federal, state, and local laws regarding discrimination in employment.

Specifically, the Company does not discriminate in employment opportunities or practices against any employee, intern, or applicant on the basis of race, color, gender, sex, sexual orientation, gender identity, religion, ancestry, national origin, age, citizenship status, marital status, pregnancy (including childbirth, lactation, or related medical conditions), mental or physical disability, veteran status, uniformed servicemember status, genetic information (including testing and characteristics), or any other characteristic to the extent prohibited by federal, state, or local law.

Decisions regarding staffing, selection, and promotions are made on the basis of individual qualifications related to the requirements of the position.

  • Service Desk Support Specialist

    3 weeks ago

    Annapolis, Maryland, United States HASI Full time

    Service Desk Analyst Job DescriptionWelcome to HASI, where we're seeking a dedicated Service Desk Analyst to join our team. As a Service Desk Analyst, you'll play a key role in providing exceptional IT and customer support to ensure smooth operations for our end users.Key Responsibilities:IT Support: Provide prompt and responsive IT support both in-person...

  • Service Desk Support Specialist

    19 hours ago

    Annapolis, Maryland, United States HASI Full time

    Job SummaryThe Service Desk Analyst will serve as the primary point of contact for IT and customer support, ensuring the proper operation of workstations and other endpoints. This role involves receiving, prioritizing, documenting, and actively resolving end-user support requests, as well as performing tier 1-2 functions. Problem resolution may require...

  • Help Desk Support Specialist

    4 weeks ago

    Annapolis, Maryland, United States ST2 ManTech Advanced Systems Intl Full time

    Secure Our Nation, Ignite Your FutureAt ST2 ManTech Advanced Systems Intl, we're seeking a highly motivated and customer-oriented Help Desk Support Specialist to join our team. As a key member of our IT department, you'll play a critical role in providing exceptional technical support to our customers.Responsibilities:Provide advanced technical assistance to...

  • Help Desk Support Specialist

    3 weeks ago

    Annapolis, Maryland, United States ST2 ManTech Advanced Systems Intl Full time

    Secure Our Nation, Ignite Your FutureAt ST2 ManTech Advanced Systems Intl, we're seeking a motivated and customer-oriented Help Desk Support Specialist to join our team in the DMV area. We have opportunities in the Washington, DC area, as well as Northern Virginia and Maryland.Responsibilities:Provide advanced technical assistance to customers via phone and...

  • Help Desk Support Specialist

    1 week ago

    Annapolis, Maryland, United States ST2 ManTech Advanced Systems Intl Full time

    Secure Our Nation, Ignite Your FutureAt ST2 ManTech Advanced Systems Intl, we're seeking a highly motivated and customer-oriented Help Desk Support Specialist to join our team. As a key member of our IT department, you'll play a critical role in providing technical assistance and support to our customers.Responsibilities:Provide advanced technical support to...

  • Service Desk Support Specialist

    2 weeks ago

    Annapolis, Maryland, United States HASI Full time

    Job SummaryThe Service Desk Analyst plays a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our team members. As the primary point of contact for IT and customer support, this individual will be responsible for receiving, prioritizing, and resolving end-user support requests in a timely and efficient...

  • Help Desk Support Specialist

    1 week ago

    Annapolis, Maryland, United States ST2 ManTech Advanced Systems Intl Full time

    Secure Our Nation, Ignite Your FutureAt ST2 ManTech Advanced Systems Intl, we're seeking a motivated and customer-oriented Help Desk Support Specialist to join our team in the DMV area. With opportunities in Washington, DC, Northern Virginia, and Maryland, this is an exciting chance to work on innovative projects that offer opportunities for...

  • IT Support Specialist

    2 weeks ago

    Annapolis, Maryland, United States Luminis Health Full time

    Job Title: Systems Support Specialist IJob Summary:We are seeking a highly skilled Systems Support Specialist I to join our team at Luminis Health. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users, ensuring the smooth operation of our computer systems and networks.Key Responsibilities:Provide...

  • Service Desk Specialist

    3 weeks ago

    Annapolis, Maryland, United States Tech Tammina Full time

    Job Title: Service Desk Technician II (level 2)Location: Annapolis, MD (Hybrid)This position involves providing technical support and service to the client community and stakeholders, primarily related to desktop and laptop hardware, software, peripherals, network connectivity, and meeting room technology. The role also includes responsibilities such as...

  • Technical Support Specialist

    4 weeks ago

    Annapolis, Maryland, United States Luminis Health Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Luminis Health. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide workstation and desktop...

  • Help Desk Specialist

    3 weeks ago

    Annapolis Junction, Maryland, United States ACES, Incorporated Full time

    Job Title:Help Desk SpecialistOverview:We are seeking a motivated and detail-oriented Help Desk Specialist to join our IT team. As a Help Desk Specialist, you will be the primary point of contact for all incoming helpdesk tickets, including tracking and resolution of issues for end-users. You will be responsible for configuring, shipping, and tracking all...

  • Service Desk Analyst

    1 week ago

    Annapolis, Maryland, United States CAI Full time

    Job SummaryWe are seeking a highly skilled and bilingual Service Desk Analyst to provide technical support and customer service to our clients. As a Service Desk Analyst, you will be responsible for receiving and resolving technical issues via phone, email, or chat.Key ResponsibilitiesProvide general IT end-user supportUtilize excellent customer service...

  • Surgical Technician Specialist

    2 weeks ago

    Annapolis, Maryland, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled Surgical Technician to join our team at Specialist Office. As a key member of our surgical team, you will be responsible for providing clinical assistance and support to our surgeons and patients.Key ResponsibilitiesTriage patients and provide clinical assistance, including transcription and scribe dutiesSupport a...

  • Technical Support Specialist

    1 month ago

    Annapolis, Maryland, United States International Computer Sciences Inc Full time

    Job DescriptionInternational Computer Sciences Inc is seeking a highly motivated and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support that relates to all aspects of desktop/laptop systems, communications, hardware/software and office systems.Daily Responsibilities:Account...

  • Help Desk Specialist

    2 weeks ago

    Annapolis, Maryland, United States General Dynamics Full time

    Job Title: Help Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician and play a critical role in ensuring the smooth operation of our clients' IT systems.Job Summary:We are seeking a highly skilled and motivated Help Desk Technician to provide technical support and troubleshooting to our clients' network, desktop, and...

  • Technical Support Specialist

    1 month ago

    Annapolis, Maryland, United States ST2 ManTech Advanced Systems Intl Full time

    About ST2 ManTech Advanced Systems IntlST2 ManTech Advanced Systems Intl is a leading organization that prioritizes its employees and offers a supportive work environment where you can advance your career while contributing to national security.Job SummaryWe are currently seeking a dedicated Technical Support Specialist to join our team. As a Technical...

  • Technical Support Specialist

    4 weeks ago

    Annapolis, Maryland, United States Luminis Health Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Luminis Health. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to end-users via...

  • Customer Support Specialist

    3 weeks ago

    Annapolis Junction, Maryland, United States Columbia Technology Partners Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Columbia Technology Partners. As a key member of our support team, you will be responsible for providing exceptional support to our clients and ensuring their IT needs are met.Key ResponsibilitiesProvide first contact resolution for Tier 1 (Service...

  • Technical Support Specialist

    2 weeks ago

    Annapolis Junction, Maryland, United States Interclypse Full time

    About InterclypseWelcome to Interclypse, where innovation meets passion. Our company is a dynamic community driven by a shared vision of excellence. We believe that every team member is a vital part of our success story.Our TeamAt Interclypse, you will find a collaborative and supportive environment where you can grow and develop your skills. Our team is...

  • Service Desk Technician Tier Two

    2 weeks ago

    Annapolis, Maryland, United States International Computer Sciences Inc Full time

    Job Title: Service Desk Technician Tier TwoInternational Computer Sciences Inc is seeking a highly motivated and experienced Service Desk Technician Tier Two to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their technical issues are resolved in a...