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Service Desk Support Specialist

2 months ago

Annapolis, Maryland, United States HASI Full time
Service Desk Analyst Job Description

Welcome to HASI, where we're seeking a dedicated Service Desk Analyst to join our team. As a Service Desk Analyst, you'll play a key role in providing exceptional IT and customer support to ensure smooth operations for our end users.

Key Responsibilities:
  • IT Support: Provide prompt and responsive IT support both in-person and remotely to ensure seamless operations.
  • Issue Triage: Identify and triage issues efficiently to minimize downtime and maximize productivity.
  • Customer Service: Provide personalized service to end users, ensuring their needs are met and exceeded.
  • Technical Expertise: Support various desktop environments and manage software applications to ensure optimal performance.
  • Onboarding/Offboarding: Assist with onboarding and offboarding processes to ensure a smooth transition for new and departing employees.
  • Technical Support: Provide training and support for computer hardware and software to ensure employees are equipped to perform their roles effectively.
Requirements:
  • Experience: 2+ years of experience in computer hardware configuration and Windows operating systems.
  • Skills: Strong customer service skills, experience working with ticketing systems, and knowledge of modern operating systems and Microsoft 365 products.
  • Communication: Excellent communication skills to effectively manage multiple priorities and technical problems.

If you're a highly motivated individual with a passion for providing top-notch support, we'd love to hear from you. At HASI, we're committed to delivering outstanding IT services to our team, and we're looking for someone to join us in this mission.