Help Desk Support Specialist

3 days ago

Annapolis, Maryland, United States ST2 ManTech Advanced Systems Intl Full time

Secure Our Nation, Ignite Your Future

At ST2 ManTech Advanced Systems Intl, we're seeking a highly motivated and customer-oriented Help Desk Support Specialist to join our team. As a key member of our IT department, you'll play a critical role in providing technical assistance and support to our customers.

Responsibilities:

  • Provide advanced technical support to customers via phone, email, and other communication channels.
  • Effectively troubleshoot and resolve complex technical issues in a timely and professional manner.
  • Accurately record events and problem resolution in logs, update customer information, and provide feedback and suggestions to internal teams for process improvement.
  • Mentor and supervise subordinate project and ICON Innovation Collaborative (IIC) staff members.

Requirements:

  • 5 years of position-specific relevant experience.
  • DoD 8570.01-m IAT Level II Certification within 6 months of commencing work on the Task Order.

Preferred Qualifications:

  • Relevant industry standard certifications such as A+ or Security+.
  • Experience with help desk systems such as Atlasian (Confluence/Jira) or ServiceNow.
  • Bachelors degree in an IT-related field.

Clearance Requirements:

  • Must be a US Citizen.
  • Must have an active Top Secret with CI Polygraph.

Physical Requirements:

  • The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ST2 ManTech Advanced Systems Intl may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ST2 ManTech Advanced Systems Intl is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ST2 ManTech Advanced Systems Intl's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ST2 ManTech Advanced Systems Intl does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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