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Customer Service Representative

1 month ago

Detroit, Michigan, United States Stephen Diorio - State Farm Agent Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and provide expert guidance on insurance products and coverage options.
  • Assist clients with policy changes, updates, and claims processing.
  • Analyze complex customer situations and find effective solutions to address their unique requirements.
  • Work closely with our team and other professionals to provide a positive and collaborative work environment.
Requirements
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation and a genuine desire to assist and support customers.
  • Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
  • Attention to detail and exceptional organizational skills.
  • Proficient computer skills, including familiarity with relevant software systems.
About Us

State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties and realize their dreams. We are dedicated to providing personalized service and community involvement to our customers.