Client Support Specialist

2 weeks ago


Mitchell, South Dakota, United States Trail King Industries Full time
Job Overview

Position Objective: To assist clients, dealers, and sales personnel in addressing inquiries related to all aspects of trailers, including their functionality, warranties, and any concerns that may arise. Deliver precise and comprehensive responses to ensure exceptional customer service.

Key Responsibilities:
  1. Manage daily inquiries from clients, dealers, and sales personnel regarding trailer-related questions.
  2. Investigate concerns and gather necessary information to provide solutions.
  3. Coordinate repair parts requirements and oversee the entire process from initiation to client delivery.
  4. Guide clients and dealers on warranty policies and procedures.
  5. Collaborate closely with the customer service manager and engineering teams to enhance trailer quality and implement corrective actions.
  6. Conduct trailer demonstrations for client pickups.
  7. Assist walk-in clients with their requests.
  8. Utilize the warranty management system to create and manage warranty claims.
  9. Take on additional responsibilities as needed.
Qualifications:
  1. High school diploma or equivalent.
  2. At least 2 years of experience with Trail King products, ideally in a production or quality assurance capacity.
  3. Proficient in Microsoft Office applications (Excel, Word, Outlook).
  4. Willingness to travel as required.
  5. Mechanical aptitude is essential.
  6. Excellent communication skills are a must.
Personal Attributes:
  1. Ability to listen effectively and maintain composure in high-pressure situations.
  2. A helpful demeanor is essential.
  3. Strong multitasking and problem-solving skills are important.
Physical Requirements & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  1. Physical Requirements:
  2. Ability to work up to 8 hours daily.
  3. Capability to sit for extended periods, stand, walk, and climb stairs as necessary.
  4. Use of personal protective equipment (PPE) is required in manufacturing areas.
  5. Occasional lifting of 10 to 40 pounds may be necessary.


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