Global Security Operations Center Shift Lead
5 days ago
Control Risks is seeking a highly skilled and experienced Global Security Operations Center (GSOC) Shift Lead to join our team. As a GSOC Shift Lead, you will play a critical role in ensuring the smooth operation of our GSOC, providing leadership and guidance to our GSOC operators, and ensuring that all monitoring and response activities are carried out efficiently and in compliance with standard operating procedures.
Key Responsibilities- Supervise and Direct GSOC Operators: Ensure that all tasks and monitoring/response activities are carried out efficiently and in compliance with standard operating procedures.
- Ensure Proper Handover and Continuity: Ensure that there is a smooth handover between shifts and maintain continuity of operations.
- Quality Control and Approval: Responsible for proof-reading, vetting, ensuring quality control, and approval of GSOC products.
- Incident Response: Lead the response to incidents, coordinating between operators, and other relevant entities, and escalating as required.
- Training and Development: Provide training, guidance, coaching, and performance feedback to GSOC operators.
- Process Optimization: Participate in operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them.
- Education and Experience: College degree or above / or min. 1 year GSOC experience in a supervisory/leadership role.
- Communication Skills: Ability to communicate effectively with stakeholders at all levels, ensuring that critical information is delivered clearly and on time.
- Leadership and Decision-Making: Work proactively, with a strong sense of responsibility and security/safety awareness, and the ability to lead the shift during daily operation.
- Problem-Solving and Adaptability: Able to remain calm and professional under strong pressure, with strong decision-making skills, and able to provide guidance to operators in emergency situations.
- Technical Skills: Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
- Training and Coaching: Ability to train and coach operators, including the conducting of drills.
- Competitive Compensation: Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- Discretionary Bonus Scheme: We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.
- Base Salary Range: The base salary range for this position in California is $75,000-$80,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.
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