Global Security Operations Analyst
2 months ago
About the Role
In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.
What You'll Do
Supports Asset Protection strategies, standards, and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
Responsible for the consistent, effective execution of Asset Protection in order to protect stores, distribution centers, and
Identify and mitigate risks for evolving business environment
Leverages data gained through process evaluations and Brand data research to influence investigative direction, management
Facilitate daily operations of the GSOC, encompassing diverse responsibilities such as risk intelligence, incident/crisis management, response to building intrusions, emergency communication, ensuring supply chain resilience, travel security, and implementing physical security measures.
Participate proactively in the intelligence function, preparing and distributing global risk intelligence products designed to identify and mitigate potential business risks.
Maintain constant vigilance by monitoring open-source intelligence, social media platforms, and specialized internal intelligence tools for potential threats to employees, company assets, and our brand reputation.
Keep track of global geopolitical events that could potentially impact executive travel, company events, or operations, and provide timely, periodic reports.
Take the lead in responding to life safety incidents, such as medical emergencies, safety incidents, or natural disasters. This will involve coordinating responses with security
Who You Are
Experience using data to tell a story to determine and implement solutions
Collaborate with internal and external stakeholders to support Asset Protection strategies, including the ability to negotiate and build consensus across multiple stakeholders and functions
Experience in customer service and/or a high-pressure, multitask environment
Ability to actively learn and immediately apply learnings into decisions and behaviors
Present problem analysis and recommended solutions in a creative and logical manner
Must successfully complete and pass the “CritiCall” computer-based testing module. CritiCall is used to measure skills that are vital as a GSOC Operator, including, but not limted to: multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision making
Experience in working with risk intelligence monitoring and mass notification tools and platofrms (Everbridge, Dataminr, ISOS experience a plus)
1-3 years of Global Security Operations Center or similar customer call center experience preferred.
Good working knowledge of Microsoft Office suite and Windows OS
Have a strong knowledge of physical security, information security and emergency operations, preferably in a corporate environment
Access Control/Alarm Monitoring systems experience (C-CURE experience a plus)
Flexibility to work various shifts if needed, including weekends and holidays
Experience in working with video surveillance, physical access control, incident management and risk intelligence monitor
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